Service Management and End User Support

About

Description

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

Responsibilities

• Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail
• Offering technical advice to end users
• This will include working as part of a team, to share knowledge and work together to increase performance standards
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner
• Deliver an after hour standby first line support service to end users
• This is a Service that is delivered by the Service Desk team on a rotational basis
• Providing daily feedback to end users on outstanding active calls
• Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs
• Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed
• Any task given to ensure great service delivery

Qualifications

• Matric
• Degree or diploma in Information Technology

Application instructions:

• Please click the green button bellow to apply